Job Description
What Makes Bridgehead Great?
- We are local, Ottawa-based coffeehouses.
- We cook and bake our food fresh, using local ingredients.
- We work towards sustainability.
- We love to compost.
- We welcome diversity and are an inclusive workplace.
- We source coffee exclusively from cooperatives of land-owning small producers.
- Be part of the community, have fun, and make friends.
Perks and Compensation:
- Free Coffee Beans or Tea
- Employee Discount for food and merchandise.
- Free Beverages
- Flexible Scheduling
- Employee Run Tips Program with potential to earn up to $3/hour extra (varies store to store)
- Professional and Career Growth Opportunities
- International Experience program (Leave of Absence for Travel)
Job Description
Bridgeheaders care, they care about the customers and products they enjoy, about each other, and about how their workplace looks and feels. Our Baristas/Bridgeheaders take pride in a job well done and a successful day. They act and model behaviors consistent with Bridgehead’s visions and values of sustainable fair trade and community service. They contribute to a positive and inspiring workplace culture in which they are encouraged to seek both personal and professional growth and success.
Performance Expectations
The things you do:
- Make our customers happy – provide hospitality that goes above and beyond
- Maintain a clean and tidy store – cleanliness is key to a healthy environment and leaves a positive impression
- Be excited to talk about our story and our products
- Prepare and serve high quality food and beverages to standard at all times
- Care for your co-workers, be responsible, and professional
- Follow company processes and communicate effectively for a well-functioning and well-informed coffeehouse
- Foster Bridgehead’s commitments to sustainability, community service and education
Behaviors we encourage and expect:
- Work hard, be kind, and have fun
- Be hospitable and empathetic – see the good in those around you
- Maintain focus during busy or stressful periods – celebrate the daily victories
- Take pride in a job well done and a successful shift, or the perfect drink – you make a difference
- Consider health and safety for your team, our customers, our suppliers, and yourself
- Maintain exceptional punctuality and attendance - your team depends on you
Aspire:
- Look for opportunities to learn – remember that your skills are transferrable
- Grow with us – personally and/or professionally, we love to promote from within
Requirements:
- Established professional, empathetic, and engaged customer service model
- Team player
- Comfortable with multi-tasking and prioritizing tasks
- Verified record of punctuality/attendance and time management
Physical Requirements:
- Physically fit to stand, walk, bend, twist and lift up to 30 kg, and to work at counter height for up to an 8 hour shift
- Constant computer, POS, and bar equipment use at counter height
- Frequent, continual, intermittent flexing and/or rotation of the wrist and spine
- Constant receiving, interpreting, and providing detailed information through oral communication
- Clarity of vision at near and/or far distance
- Occasionally be able to accurately distinguish and describe flavors and odours.
Skills And Abilities:
- Excellent communication and interpersonal skills
- Ability to understand and carry out instructions delivered both orally and in written format – and request clarification if necessary
- Ability to work as part of a diverse team
- Positive attitude with a consistent display of professionalism
- Ability to acquire and maintain relationships
- Accountability for own action and success
Preferred Qualifications:
- Previous coffeehouse or customer service experience
- Safe food handling certificate
- Knowledge and/or love of coffee and tea
- Commitment to fair and sustainable trade
- Creativity, humour and diverse life experience
We invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from people of all races, sexes, religions, sexual orientations, disabilities, ages and gender identities.
We strive to remove barriers in our hiring process. Accommodations are available on request for candidates taking part in all stages of the recruitment and selection process.
Job Type: Part-time
Salary: $15.50 per hour
Supplemental pay types:
Application question(s):
- What is your style of hospitality?
- What is your approach to problem solving?
- What is your availability like?
Work Location: In person
About Bridgehead
CEO: Tracey Clark
Revenue: $5 to $25 million (USD)
Size: 201 to 500 Employees
Type: Company - Private
Website: www.bridgehead.ca
