Job Description
Davinci Technology Solutions is seeking a dynamic Desktop Support Technician to provide on-site and remote support for our customers' workstations, mobile devices, and various workplace applications. The candidate will work closely with our helpdesk team, occasionally troubleshooting basic network issues and audio/video devices.
Responsibilities:
- Respond to support tickets and calls, addressing customers' technical issues.
- Provide unmatched customer service, ensuring customer satisfaction.
- Troubleshoot and resolve hardware, software, and basic networking problems.
- Work efficiently both independently and with senior resources when needed.
- Adhere to established company processes and procedures.
Qualifications:
- Excellent customer service and interpersonal skills.
- Ability to work independently and follow directions as needed.
- Strong knowledge of Windows 10/11.
- Proficiency in the Microsoft Office suite.
- Familiarity with macOS 10.12 and newer.
- Comfortable with modern iOS and Android operating systems.
- Basic understanding of computer networking.
- Experience with audio/video technologies.
Additional Requirements:
- Access to a reliable vehicle for travel to customer sites.
- No specific education requirements, but candidates will complete a short technical and service test during the interview process.
What We Offer:
- Opportunity to join a growing company with a focus on customer satisfaction.
- A supportive work environment that values teamwork, flexibility, and ongoing learning.
If you're a customer-service-oriented professional with a passion for technology and an eagerness to grow with our company, we'd love to hear from you.
Job Type: Full-time
Salary: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Commuter benefits
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Vision care
- Work from home
Flexible Language Requirement:
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: In person
