Job Description
Dental IT Corporation provides a one-stop-shop for IT solutions for Dental and Medical professionals in the GTA.
We are looking for friendly and client-focused technicians to join our team to provide onsite support and project implementation for our customers. The On-Site Support team is responsible for overall support encompassing desktop hardware, operating system, Dental & Medication application software, & technology peripheral.
- Provide service and customer support during client location visits
- Resolve technical hardware and software issues by utilizing documented processes
- Logging timely and detailed descriptions of service requests, incidents, and problems in the ticketing system
- Manage all on-site installation, repair, maintenance, and test tasks
- Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions
- Ensure that the clients’ technical needs have been resolved to their satisfaction
- Update service ticket status and details in real-time while at the client site
- Contact vendor to coordinate software & hardware upgrades and repair
- Prioritize and schedule problems.
- Troubleshoot & resolve LAN, desktop/notebook hardware and software problems
- Escalate tickets (when required) to the appropriate team members
- Develop instruction documentation and knowledgebase articles
- Ensuring accuracy, clarity, and quality of work reflecting an underlying drive to increase efficiency and track organizational measures
- Follow IT Policies and Procedures
- Must be able to communicate professionally and build positive relationships with customers
- Perform related duties consistent with the scope and intent of the position
Job Type: Full-time
Salary: From $48,000.00 per year
Schedule:
- 8 hour shift
- Weekend availability
Work Location: In person
