Job Description
Cunningham Swan LLP is searching for an IT Help Desk Technician (full-time, permanent).
About the Job:
This is a newer role at our growing law firm. The successful candidate will work closely with our Network Administrator to provide exceptional customer support to our lawyers and staff. Responsibilities will include:
- Providing fast, friendly, and effective Level One technical support in person, over the phone or via email/chat or self serve, by analyzing and resolving issues and supporting and educating users in the use of systems and programs.
- Installing, configuring, and troubleshooting desktop hardware and peripherals, including printers and phone system.
- Assisting in the installation, set up and support of network infrastructure including installing and terminating cables, troubleshooting, and repairing damaged connections.
- Assisting with security-related updates or patches
- Maintaining backup strategies, monitoring backups, and performing testing as necessary to maximize availability and minimize failure recovery time.
- Assisting with the configuration and installation of various network devices and services (e.g., routers, switches, firewalls, VPN)
- Documenting and tracking technical support requests.
- Maintaining and updating IT inventory and assets.
- Adding and maintaining users in Microsoft 365 and Active Directory.
- Working with Intune and Azure for device management and security.
- Troubleshooting and resolving issues related to Office 365 services such as email, calendar, and SharePoint.
- Configuring and maintaining SharePoint sites and lists.
- Working with remote support and remote access tools.
About You:
We are looking for candidates with the following education, experience, and attributes:
- Completion of post-secondary education in computer technologies.
- Minimum one year experience working in a similar role working in a Windows Server Environment (2012-2019).
Technical skills required:
- Strong working knowledge of personal computers, software, email and operating systems
- Good technical knowledge of IPv4 data networking, analog and IP voice.
- Understanding of networking concepts (IP address, routers, switches, printers, Windows Active Directory).
- Proficiency in the use of Microsoft Office, with the ability and desire to learn new programs and software
- CompTIA certification, an asset.
- Excellent organizational skills with the ability to prioritize tasks in order to meet tight deadlines
- Demonstrated willingness to take initiative and be proactive
- Ability to quickly learn new procedures and software.
- Good verbal and written communication skills, with the ability to demonstrate a professional demeanor and commitment to service excellence.
- Must be willing to share on-call duties (includes evenings, nights, weekends and statutory holidays).
About Us:
Cunningham Swan LLP is one of southeastern Ontario’s leading full-service firms. We take great pride in finding and retaining top talent who are passionate about their work. We reward our people for their valued contributions with a competitive compensation package, including generous vacation and leave policies. We protect them with robust benefit plans, which include a pension plan, parental leave top-up pay, paramedical coverage and a health care spending account. We provide a supportive and inclusive work environment in a beautifully restored historic building in one of Ontario’s most livable waterfront cities.
Cunningham Swan is an equal opportunity employer. We welcome and encourage applications from people with disabilities and diverse backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process.
The closing date for this recruitment process is June 30th, 2023.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
- On call
Ability to commute/relocate:
- Kingston, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
