Job Description
Internal Opportunity: Assistant Housekeeper, Novotel Ottawa Date Posted: May 24 2023 Deadline to Apply: May 30 2023
Purpose: Ensures that all guest rooms, service areas and public areas are maintained to hotel and SHPH standards. Achieves maximum efficiency and guest satisfaction. Coordinates the day-to-day operations of housekeeping under the supervision of the Housekeeping Manager. Is responsible for quality, operation, productivity & staffing.
Duties & Responsibilities:
· Ensures the maintenance of a high standard of cleanliness hygiene, guest comfort and courtesy
· In charge of the housekeeping areas, in the absence of the department manager
· Supervises room attendants, laundry attendants and house persons to ensure that assignments are carried in the proper manner and in accordance with hotel and chain standards
· Supplies House Persons with guest and cleaning supplies
· Maintains security procedures and standards with respect to keys, fire drills, lost property, hotel property, etc.
· Assists in the training of staff
· Supervises the general cleaning of guest rooms and public areas
· Cleans guest rooms and assists in the linen room or laundry as required
· Ensures room status is recorded and updated regularly, manually and in the computer system
· Assists in the demonstration of new methods and equipment
· Handles lost and found articles according to hotel policy
· Closes the department for the evening
· Does a complete floor check (3 times per shift) ensuring all corridors are clean, service doors are locked, etc...
· Maintains constant communication with front office staff regarding room status
· Ensures all out-of-order rooms and check-out rooms are verified
· Keeps accurate records in log books
· Handles all guest requests politely and quickly
· Regularly checks the house count, making schedule changes and advises staff, when there are rises and falls in occupancy
· Is fully prepared for fire alarms, bomb threat procedures and other safety requirements including the providing of emergency medical assistance. Ensures that Housekeeping staff is adequately trained in these procedures.
· In the absence of the Housekeeping Manager performs certain of his/her duties such as scheduling,
payroll and purchasing)
· Responsible for the taking of annual linen inventory and monthly supply inventories (amenities & paper supplies)
· Performs other duties as assigned by the Housekeeping Manager.
Requirements:
· Two year experience as a Housekeeping Supervisor/lead housekeeper
· Minimum grade 10 education, preferably grade 12
· Fluent in English, preferably bilingual (French)
Job Type: Full-time
Salary: $27.50-$28.80 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Ottawa, ON K1N 9M7: reliably commute or plan to relocate before starting work (required)
Experience:
- Cleaning: 1 year (preferred)
Language:
Shift availability:
Work Location: In person
About Accor
CEO: Sébastien Bazin
Revenue: $5 to $10 billion (USD)
Size: 10000+ Employees
Type: Company - Private
Website: www.group.accor.com
Year Founded: 1967
