Job Description
Job Description:
- Strong knowledge of iMac device
- Diagnostic services
- Scan and defragment disk drives
- Update virus definitions, scan for spyware
- Update system and application drivers
- Run battery diagnostics, report on disk drive status
- Laptop services including
- Re-image laptops (Windows and Mac)
- Troubleshoot systems
- Training & orientation of laptops, applications
- Upgrade laptops (Windows and Mac), memory, and smart devices (Mobile devices).
- Asset recovery – computer hardware like spares can be drop off at the Tech Bar.
- User awareness services on any of the user request or any new service/application that was launched by Salesforce
- Perform proactive health check of devices that are brought to Tech Bar by the user
- Educate users on other avenues of support available to them (for e.g., chat, self-service etc.)
- Provide awareness on any outage or maintenance window that may potentially lead to downtime of service for a user
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Take ownership of customer issues reported and see problems through to resolution.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure proper recording and closure of all issues.
- Provide prompt and accurate feedback to customers.
- Prepare accurate and timely reports.
JD for USA
Job Types: Full-time, Contract
Contract length: 24 months
Experience:
About Sharp Brains
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.sharpbrains.co.uk
