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support technician

Id Job: 5845307

🏢 On-site

💼 THARV TECH LTD

📍 Edmonton

🕒 1 day ago

💰 81120 – 33 CAD

Job Description

Work Term: Permanent
Work Language: English
Hours: 37.5 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience: 1 year to less than 2 years
or equivalent experience

Work setting

Computer hardware or software retailer/wholesaler
Relocation costs not covered by employer
Willing to relocate
Server farm

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

1 to 2 people
3-4 people

Computer and technology knowledge

Servers
MS Office
MS Windows
SQL

Security and safety

Basic security clearance

Transportation/travel information

Willing to travel
Willing to travel regularly
Public transportation is available

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Physically demanding
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sound discrimination
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling

Own tools/equipment

Internet access

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player

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